I bring over two decades of combined experience in insurance claims, property restoration, and estimating. My work in the field spans everything from catastrophic fire damage to complex commercial losses. As the owner of Victoria Willis Public Adjuster, I lead with precision, relentless advocacy, and a hands-on approach that clients trust when it matters most. I hold certifications in mold inspection, fire and water damage restoration, and safety compliance — qualifications that shape my detail-oriented and aggressive claim strategy.

I’m known not only for my results but for the way I make policyholders feel seen, informed, and supported throughout the claims process. My leadership has helped shape the firm’s strong reputation for fast communication, thorough documentation, and unwavering commitment to fair outcomes. When I’m handling your claim, you’re not just hiring an adjuster — you’re gaining an advocate who knows the system and refuses to let it work against you.

What I Do

1. Public Insurance Adjuster (Vice President at Willis, Willis & Willis Public Adjusters LLC)

I represent homeowners and business owners during property damage insurance claims, ensuring they receive the full settlement they’re owed. I prepare detailed scopes of loss, negotiate with insurance companies, interpret policy language, and manage claims from inception to completion.

Specialties: Fire, water, smoke, wind, vandalism, and mold claims; commercial & residential properties.

2. Contents Estimator & Field Inspector

I create precise content inventories and estimates for damaged personal property using software like Xactimate. I also perform thorough field inspections, gathering photographic and documented evidence to support claim settlements.

Tools Used: Matterport, Xactimate, inventory software, and EPA-certified air quality tools.

3. CEO of VIP Mold Inspections LLC

I lead a professional mold inspection service, providing clients with in-depth mold assessments, air quality testing, and comprehensive reporting for homes and commercial spaces.

Certifications: EPA Certified Indoor Environmentalist, Certified Commercial Mold Inspector.

4. CEO of Exquisite Air Testing LLC

I run a premier air testing company specializing in post-disaster environments, real estate clearances, and environmental health reporting. I use cutting-edge technology to ensure clean, breathable spaces. Focus Areas: Airborne toxins, smoke residue, and moisture/mold detection.

5. Construction Estimator & Safety Manager

With 30+ years in construction estimating, I help scope and price repairs for insurance claims. I also hold multiple safety certifications and oversee site compliance on active restoration projects. Certifications Include: OSHA, Construction Safety & Health, Fall Protection, PPE, and Lead Safety.

6. Client Advocate & Claim Strategist

I guide clients through every step of the claim process—from the initial damage assessment to final payment. I’m known for being a fierce advocate, making sure insurance carriers uphold their obligations and policyholders get what they’re rightfully owed. Known For: Bold negotiation skills, strategic claim planning, and clear communication with clients and insurers.

7. Business Mentor & Industry Educator

I mentor new adjusters, lead training sessions, and provide resources for those entering the public adjusting and estimating field. I also create educational content on YouTube and social media to empower property owners with knowledge. Topics Covered: Insurance claim tips, inspection walkthroughs, documentation best practices, and industry insights.

8. Event Host—Boss Dinner & Networking Events

I organize and host exclusive industry events to connect professionals, celebrate achievements, and empower women in claims and restoration. These events are filled with awards, entertainment, and powerful networking.